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How to Verify a Facility's License

The state tools that show license status and inspection history, and why a clean review page means nothing about the regulatory record.

Home›State Rules›How to Verify a Facility's License

How to check a Long Island community's record yourself

New York’s public license and inspection lookup is NYS Health Profiles. Adult Care Facilities — Adult Homes, Enriched Housing, Residences for Adults, ALR, EALR, SNALR and ALP — are searchable at profiles.health.ny.gov/acf, filterable by region/county (Nassau and Suffolk are both listed). Nursing homes have a separate tool at profiles.health.ny.gov/nursing_home. Each facility’s page shows an inspections tab with survey history.

Unlike nursing homes, assisted living communities in New York are not assigned CMS-style star ratings — the inspection record itself is what you are reading, not a summary score.

To file a complaint or reach the region covering Long Island directly, call NYSDOH’s Metropolitan Area Regional Office – Long Island (MARO-LI) at 631-851-3098.

What to actually look at once you are in there

Pulling the record is easy. Reading it usefully is the part nobody explains.

  • Match the license type to your parent's needs, not just to today. Ask directly about admission and retention criteria.
  • Check the licensee name against the operator. Ownership turns over regularly, and buildings are often marketed under a brand that differs from the license holder.
  • Read deficiency narratives, do not count citations. A missing signature and an injured resident can appear in the same document, formatted identically.
  • Look for repetition across surveys. One citation is an incident. The same finding across consecutive surveys is a pattern.

Questions families ask

Who is the Long-Term Care Ombudsman for Nassau County?

Nassau County's regional Long-Term Care Ombudsman Coordinator is Mary Clare Campion, sponsored by Family and Children's Association, located at 377 Oak Street, Fifth Floor, Garden City, NY 11530, phone 516-466-9718. Like Suffolk's coordinator, this office is part of the statewide Long Term Care Ombudsman Program administered under the NY State Office for the Aging.

What's the statewide hotline if I don't know who my local Long-Term Care Ombudsman is?

New York's statewide Long Term Care Ombudsman hotline is 1-855-582-6769. It connects callers to the Office of the State Long Term Care Ombudsman, an independent office housed within the NY State Office for the Aging, which supervises Regional Ombudsman Coordinators, including Suffolk's and Nassau's, across the state.

What kinds of problems should I bring to the Ombudsman versus reporting to Adult Protective Services?

The Long-Term Care Ombudsman Program handles advocacy and complaint resolution for residents already living in a licensed facility, such as a nursing home, assisted living residence, adult home, or family-type home, addressing issues like care quality concerns, rights violations, or disputes with facility staff. Adult Protective Services (APS), by contrast, investigates suspected abuse, neglect, or exploitation of impaired adults living in the community, including those who depend on others for basic needs, and is administered through the county Department of Social Services rather than the Office for the Aging.

Is the Long-Term Care Ombudsman program free, and does it cost anything to file a complaint?

Yes. The Long-Term Care Ombudsman Program is a free, independent advocacy service - there is no cost to contact Suffolk's coordinator (631-470-6755), Nassau's coordinator (516-466-9718), or the statewide hotline (1-855-582-6769). The program is publicly funded and administratively housed within the NY State Office for the Aging specifically so it can operate independently of the facilities it may be investigating.

How do I report suspected elder abuse or neglect in Nassau County?

Contact Nassau County Adult Protective Services at 516-227-8395, housed within the Nassau County Department of Social Services' Office of Adult Services at 60 Charles Lindbergh Boulevard, Uniondale. For after-hours emergencies, Nassau County DSS operates a separate after-hours line at 516-573-8626.

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